Event Report: Box Adds A Layer of Intelligence to Cloud Content Management

October 17 2017 04:32:23 PM Add/Read Comments [0]

On Oct 11th and 12th Box held their annual BoxWorks conference in San Francisco. There were several announcements for users, developers and administrations, but the most significant for my research area of Personal Productivity, Team Collaboration and the Future of Work was the introduction of Box Skills, a set of artificial intelligence (AI) capabilities which can enhance the content stored in Box by automatically adding additional metadata such as tags, sentiment, transcriptions and more.

If you don't have time to read this entire post, here is a quick summary of Constellation's analysis:



Key Announcements and MyPOV

  • Evolution of their messaging around “Cloud Context Management”
    • Box is much more than just Files/Folders: KeySafe, Zones, Platform, Relay, Drive, Notes, Capture, Governance, Insights, …
    • 76K customers, 65% of F500, 100k developers
  • Box Relay - Workflow product (co-developed with IBM) will be available (price has yet to be announced) for all customers on Nov 13. Box Relay allows anyone to fill out a series of guided questions which then creates the conditions and actions to organize business processes.
  • Box Files - the core file storage and sharing experience of Box
    • Enhanced commenting: Threaded comments and the ability to mark a thread as completed
    • Annotations: Leave comments in specific locations on documents
    • Versioning: Visually see the key differences between two versions
    • Presence: You can see who else is currently viewing a document
    • Tasks: You can assign a task to a person with a date. This is just the start of a larger roadmap for task management
    • Shortcuts: Create links to files or folders in the left side navigation bar
    • Integrations with Workplace by FB, Slack, Microsoft Teams. Future: IBM Watson Workspace, Google Hangouts Chat, Cisco Spark

MyPOV: Box has done a good job over the last year or two improving the file/folder experience. However, I would like to see more innovation here, such as enabling content to be organized in ways that break away from the hierarchical "file manager” experience. I would also like to see more intelligence around popular content, recommended content, recent files, etc. I’m pleased to see Box working on tasks, but more work is required in this area to truly make it usable for managing and tracking assignments and status of deliverables.

  • Box Notes - Box’s own word processor/note taking application
    • Inbox to see documents
    • Visual differences between versions
    • Presence
    • Templates

MyPOV: The addition of a desktop version of Box Notes (the web application wrapped in Electron) was very welcome and should help drive usage of the product. The features of Box Notes lag behind competitive offerings such as DropBox Paper and Salesforce Quip, so hopefully we’ll see continued enhancements to Box Notes in 2018.

  • Box Skills (Beta planned for 2018) – bringing artificial intelligence to content stored in Box.
    • Images: automatic tagging of content
    • Audio: transcribing text, keyword indexing, sentiment analysis
    • Video: everything from audio + facial recognition and indexing

MyPOV: This is the most important announcement of the conference. More details on this significant feature further down in this post.

  • Box Graph (Beta planned for 2018) – Box has begun working on an underlying architecture that will map the relationships between content and people.
    • Potential applications: A newsfeed to show top content, anomaly detection

MyPOV: This is a very critical part of the future of Box functionality. Other vendors such as Microsoft, Facebook and Slack leverage their graph to help people avoid information overload, discover content and colleagues, detect patterns and more. Making the API for Box Graph available to developers will be a powerful addition to the Box Platform for creating customer applications.

  • For Developers
    • 100K+ application developers are now making 12 billion 3rd party API calls/month
    • New Analytics Dashboard to show API usage
    • New Box Element: "Open With"
    • New Training Center / certification
    • Solutions Gallery to showcase applications


Augmenting Content

The most significant news from BoxWorks (with respect to people and applications interacting with content) is the introduction of Box Skills. These enhancements leverage capabilities from IBM Watson, Google Cloud Platform and Microsoft Azure to add functionality to files stored in Box. The first set of skills Box is developing are for image, audio and video files. The architecture of Box Skills has been designed to be platform agnostic, thus enabling developers to use best of breed AI capabilities from multiple vendors instead of being limited to a single choice. At this time Box has not announced how Skills will be charged for, but someone will have to pay for the API calls being made to the commercial AI platforms. For example, each time an image is tagged, Google will require payment. Box has stated they will make this as frictionless as possible for customers, with more details coming in 2018. Skills are an optional feature, and must explicitly be turned on, so customers don’t need to worry about this unless they decide they want to use them. Custom skills can also be developed to meet specific business needs.


The example below shows tags which have been automatically added (via Google Vision API) to the file’s metadata which describe the image. Also, any text on an image is scanned and transcribed. I hope similar functionality will be available for presentations, enabling people to easily find files based on the content in specific slides.


The example below shows how using IBM Watson, audio files stored in Box can be scanned for keywords and sentiment. The audio can be transcribed, and people can jump to any of the indexed times in the recording.


The example below expands upon the audio use case, showing how video can also be indexed. In addition to pulling out keywords, facial recognition can identify specific people and provide navigation through a video based on faces. I have been using similar functionality in Microsoft Stream and it can make a dramatic difference in the way you view content, enabling you to focus on the areas you want while easily skipping over those you don’t.


At last years conference (BoxWorks 2016) Box emerged with a very strong message of evolving from file storage and sharing, to being a platform for building applications. This years event successfully continued that story by introducing future functionality in the form of Box Skills (AI) and Box Graph (analytics). I was very impressed with the customer references and business partner announcements, both of which show that the ecosystem around Box is quite healthy and growing. I would like to see Box innovate more around the way content is created, organized and shared, as the competition in these areas is quite strong. Overall BoxWorks 2017 was an excellent event, and the customers and partners I spoke with are looking forward to getting their hands on the new functionality.


Augmented Reality at the Lego Store

October 11 2017 08:55:09 AM Add/Read Comments [0]

Robots versus Humans. Where will you shop?

October 11 2017 08:20:08 AM Add/Read Comments [0]
Many people like to shop local retailers versus going to big box stores. Do you think we’ll see similar stands for supporting stores that remain focused on human staff versus robots?

You’ve probably heard me talk about how I still love the human interactions when going to the bank, but I also use ATMs.

What’s the line in the sand? Cost vs convenience? Consistency vs conversation?

ATM vs pizza robot?

Image:Robots versus Humans. Where will you shop?

Event Report: Smartsheet Engage

September 19 2017 09:04:11 AM Add/Read Comments [0]

Event Report: Slack Frontiers

September 13 2017 09:02:34 AM Add/Read Comments [0]

Atlassian Takes A Big Stride In Team Collaboration

September 7 2017 10:10:13 AM Add/Read Comments [0]

Today Atlassian unveiled Stride (not to be confused with the now defunct SocialCast Strides), their new team collaboration platform that is the culmination of several years worth of research, customer feedback (on their current portfolio), acquisitions and in-house development.

Atlassian's current portfolio may be best known in technical and development teams with products such as Jira, BitBucket and Jira Service Desk. However, Atlassian also has a robust offerings in team communication and collaboration with Confluence, HipChat and recently their recently Trello. Over the last few years Atlassian has acquired several communication and collaboration companies including Hall, Blue Jimp, DocTape, WikiDocs and HipChat... but Stride is not a duct-taped together version of those products, instead it's a new product developed by the combined engineering force from those companies.

Stride is positioned in a very competitive market, and at first glance the standard reaction is going to be "Oh, another messaging client". So how does Stride plan to differentiate from tools like Slack, Microsoft Teams, Cisco Spark, Ring Central Glip, Google Hangouts, Unify Circuit, IBM Watson Workspace and others?

According to Atlassian their secret sauce includes:

1) All the forms of communication you need are included, there is no need for integrations. You get messaging, video, voice, files, tasks and more all natively built in. I agree this is a strong differentiator, and it mirrors the findings I wrote in my report Why Your Organization Should Buy a Collaboration Platform Instead of a Best-of-Breed Solution

2) Fully execute work within a room. Stride is not just about chat, or even about pulling in status updates from other products (ex: Salesforce, ZenDesk, Workday, etc). Instead, Stride allows any post to be turned into a Task or a Decision, enabling teams to not just talk about a project, but actually document the work and the final outcome right inside a Stride Room.

3) Large existing customer base to upsell into. Constellation views Atlassian's position similar to that of Salesforce a decade ago, where their existing product was mainly used by one department (Sales for Salesforce, Engineering for Atlassian) and via an expanded portfolio they plan to reach more people inside existing accounts.


Atlassian Stride is a very strong product for a 1.0 release. Rather than just messaging, it has many features natively built in, eliminating the need for several integrations. When a feature is missing, Atlassian has a robust ecosystem or partners that provide add-ons via their Marketplace. Their freemium model will be attractive to customers looking to get started quickly. For existing HipChat Cloud (not Data Centre) customers the migration to Stride is seamless. Install the client, log-on and all your HipChat content is there. I'd suggest HipChat customers do this sooner rather than later, as I expect Atlassian to depreciate HipChat and focus on Stride. As integration with Atlassian's portfolio (Jira, Trello, Confluence) deepens, Stride will certainly create a challenge for products like Slack which also has a strong developer following.

I was impressed that Stride already has a "While You Were Away" feature, which allows people to quickly catchup on things they've missed. This is similar to Slack's Highlights feature or IBM Watson Workspace's Moments.

I look forward to seeing how Atlassian furthers integration with Trello and Confluence, ideally creating a seemless experience for people to plan and exectute on work.

The Gig Is Up. Microsoft Sunsets GigJam

August 25 2017 01:43:00 PM Add/Read Comments [0]

I still remember the phone call. I was in Paris attending a Capgemini event when a Microsoft executive called me...
Microsoft: "We need you in Redmond within the next few days."
Me: "Well, I'm going to be at your Worldwide Partner Conference in a few weeks, can we talk then?"
Microsoft: "No, we need to show you something."
Me: "Can we do it via Skype?"
Microsoft: "No, you have to come here and see it."

That was the start of my journey with what came to be known as Microsoft GigJam. For those not familiar with GigJam, here is my initial report on it: Has Microsoft just redefined collaboration?

That journey came to a bit of a conclusion this week, as Microsoft announced "After careful consideration, we’ve decided to retire the GigJam Preview on September 22, 2017." - Ambient Computing Team


This is a very good decision. GigJam was an incredibly bold and powerful idea. It's rare that a software vendor takes a chance and completely redefines the way people do things. I applaud Microsoft for this, and wish more vendors would do this. The problem is, GigJam didn't have a metaphor that people could easily relate to. It was not file sharing, web conferencing, or social networking. It was a new way to divvy up small chunks of work. The problem of "what is it" is very reminiscent to the early day struggles we had with Lotus Notes. I can't tell you how much time we spent just trying to explain to customers what it was.

While Microsoft is shutting down GigJam as a stand-alone application, I'm confident that many of its concepts will live on in future versions of the core Office 365 apps. Features like sharing just small bits of data (versus an entire document or application), using natural language input (Cortana) to create views, crossing out confidential information to redact it, and linking together objects for filtering are all extremely useful. However, these features are better off inside existing applications, people don't need another tool. If you want to share a few cells of a spreadsheet, you should easily be able to do that from within Excel. If you want to link an mail to a Dynamics CRM record, you should do that right inside Outlook. Etcetera. 

I believe Microsoft's primary focus going forward will be on enhancing Microsoft Teams. Teams aggregates together functionality from across various apps in Office 365. This goes well beyond the standard Word-PowerPoint-Excel trio to include apps like OneNote, Planner, Flow, PowerApps and more. This robust portfolio enables Teams to be the perfect place to add some of the GigJam concepts into. Stay tuned, with Microsoft Ignite coming up in just a few weeks, Microsoft may have some surprises for you in the personal productivity and team collaboration space.

Rest well GigJam, you were a good soul.